Zappos Returns and Refunds

Please find details regarding the return and refund policies for Zappos below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Zappos so others can benefit from what
you learned.

Returning or exchanging items you purchase from a retailer can be a confusing and stressful experience. So many stores have different policies and it’s hard to remember the rules for each retailer. Fortunately, this straightforward guide is here to provide you with all the information necessary to ensure that you are able to successfully return the merchandise you purchase from Zappos.

First, Zappos makes it easy for you to receive your merchandise by offering free shipping. The best part is that you can reasonably expect to receive your order in four to five business days. Once you receive your purchase, you have the option of returning the goods free of charge. All you have to do is visit your “My Account” page on the Zappos website and follow the “Self Service Return Instructions” in order to print out your UPS of USPS shipping label.

Zappos has a return policy that allows customers to ship back merchandise that doesn’t meet their requirements for 365 days after purchase. The only requirements are that the goods are returned unworn or unused, in the original packaging. Your regional fulfillment center will review your return within three days of receiving the package and you should have your refund in seven business days.

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