Xerox Returns and Refunds

Please find details regarding the return and refund policies for Xerox below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Xerox so others can benefit from what
you learned.

How does the company handle returns and exchanges?

Xerox accepts product returns and exchanges if a buyer is somewhat dissatisfied. He or she can return or exchange supplies for another before the 60 days cut off period. If Xerox is at fault in sending a consumer defective or damaged products; they’ll accept returns after 60 days from the date of purchase. All returns accepted are subject to a 20% restocking-fee if a customer requests contract cancellation or purchased the wrong product. They’ll issue a refund for the difference of the item price and sales tax after the product (s) is returned.

To exchange or return an order:

Give Xerox a call at 1-888-339-7887 to request a RAN (Return-Authorization-Number).

For assistance in returning or exchanging Phaser supplies:

Call 1-800-835-6100 (United States) and 1-800-939-3769 (Canada).

Does Xerox have product resale policy?

Xerox prohibits resale of their products and services. Their online store promotes a variety of supplies that are intended for U.S. shoppers only.

What should customers do if they’re having trouble processing their order online?

Customers should call 1-800-822-2200 to reach a friendly Xerox representative.

Xerox has put together a diverse customer support team. They’re ambitious, professional and responsive. It’s impossible to transform businesses without a dedicated workforce and efficient products. Thriving businesses put their customers first. That said, it’s imperative to partner with the right supplier to source the best-in-class business technology. With Xerox supplying cutting-edge business solutions and products, brands get an opportunity to evolve.

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