Xbox Returns and Refunds

Please find details regarding the return and refund policies for Xbox below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Xbox so others can benefit from what
you learned.

Customer satisfaction is the primary focus at Xbox. It’s important for you to be happy with your purchase, but if for any reason you need an exchange or return, Xbox strives to make the process simple. Here’s what you need to know.

Troubleshoot first

In case of a technical problem with a product or service customer service is available to help. Before going through the return process, see if there are other ways to help fix the problem. Contact Xbox online or at 1-800-MICROSOFT for assistance.

Return policies

Returns for most items will be honored within 30 days of purchase. Some items such as Xbox 360 games are not eligible for full refund, however in case of manufacturer defects or shipping errors, product will be exchanged for the same item or the corrected item. Downloadable items are eligible for the same 30-day return policy.

How to complete a return/exchange

Preorders can be cancelled at any time prior to the release of the product by calling 1-877-MY-MSSTORE. Subscription services can be cancelled the same way. For all other returns call the above number to request return shipping labels and initiate the process. After completing a return you can check the status by calling 1-877-MY-MS-STORE.

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