Please find details regarding the return and refund policies for Western Digital below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Western Digital so others can benefit from what
The WD Store cannot issue credit to cover shipping costs for any returned item.
In order to process a return, the WD Store needs to receive the returned item a maximum of 10 days following the issuance of an RMA number. RMA numbers are only valid for 10 days and expire on the 11th day following the date of issue, at which time returned products will be refused by the WD Store.
Items must be return in like-new condition. They must be in original packaging and returned with the packing slip, all warranty cards, UPC tags, accessories and manuals in the original shipping container or similar packaging. Failure to comply with these requirements will result in a denial of the return at the customer’s expense. Bare drives returned to the WD Store must be returned in original packaging with the drive properly positioned in plastic end caps.