Washington Mutual customer service

Washington Mutual was a financial institution that was taken over by the US Federal Government in 2008. Washington Mutual was eventually sold to JP Morgan Chase. All customer service inquires are directed to Chase Bank.

Phone: 800-788-7000

  • How to reach a live person:

    • Dial 1 for existing account

      If you have an existing account:
      Enter in your account # and you will be transferred to customer service.

      If you do not have an account:
      Dial 1 for account information

      When prompted for your account number, enter 1111111111# for the account number and 1111# for the phone access code

      Their system will say it is invalid and to try again.

      Enter 1111111111# for the account number and 1111# for the phone access code

      Their system will again say it is invalid and allow the option of using your social security number instead. When prompted for that, enter 111111111#

      Their system will then give up and transfer you to a human

  • Hours of Operation:

    • 24/7
  • Email:

  • Customer service link:

  • Main Company URL:

  • Description:

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