Walgreens Returns and Refunds

Please find details regarding the return and refund policies for Walgreens below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Walgreens so others can benefit from what
you learned.

Items purchased at Walgreen’s may be returned for a refund or exchange within 30 days after they are purchased. Refunds equaling the full purchase price of the items will be issued to customers who possess original receipts. Without receipts, customers will be given refund or exchanges in the amounts of the lowest price advertised. Refunds issued without receipts are only given as store credit and are refunded onto the customer’s W card. Valid photo identification is necessary to receive a refund or to exchange merchandise. Phone cards, pre-paid card and gift cards are not eligible for refunds or exchanges unless state law specifies otherwise.

Consumers who want to return items purchased from Walgreens.com have the option of returning them via United Parcel Service or taking them to a nearby Walgreens store.

Returns and exchanges for specific items, particularly cosmetics and electronics, are handled on an individual basis by individual store managers. Refunds for these items are usually given in the form of a Walgreens gift card.

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