Virgin Mobile Returns and Refunds

Please find details regarding the return and refund policies for Virgin Mobile below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Virgin Mobile so others can benefit from what
you learned.

Virgin Mobile offers a full refund for devices that are returned within 30 days of purchase. To return a device, customers must have an original receipt. Also, a device must contain all of its components and its original packaging. Customers can receive additional information on returning devices by calling 1-888-322-1122.

If a customer wishes to return a phone at a Virgin Mobile store, then it must be returned in accordance with that store’s policies. A customer can contact a store location to find out more about the store’s policies.

All phones and products that are purchased through Virgin Mobile have a one-year warranty. If a customer believes that a product has a malfunction or a defect, then he or she should contact the Virgin Mobile At Your Service phone line at 1-888-322-1122. By contacting this number, Virgin Mobile will then arrange for a troubleshoot session or may decide to replace your device with a new one.

For those who lose or break a phone, Virgin Mobile also has policies to protect consumers. Virgin Mobile will offer a replacement phone for customers at a very low price and will then ship it to individuals. Any remaining balance that is on the account will then be transferred to the replacement phone.

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