Please find details regarding the return and refund policies for Virgin Mobile below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Virgin Mobile so others can benefit from what
If a customer wishes to return a phone at a Virgin Mobile store, then it must be returned in accordance with that store’s policies. A customer can contact a store location to find out more about the store’s policies.
All phones and products that are purchased through Virgin Mobile have a one-year warranty. If a customer believes that a product has a malfunction or a defect, then he or she should contact the Virgin Mobile At Your Service phone line at 1-888-322-1122. By contacting this number, Virgin Mobile will then arrange for a troubleshoot session or may decide to replace your device with a new one.
For those who lose or break a phone, Virgin Mobile also has policies to protect consumers. Virgin Mobile will offer a replacement phone for customers at a very low price and will then ship it to individuals. Any remaining balance that is on the account will then be transferred to the replacement phone.