If you’ve purchased an item from Verizon Wireless and wish to discontinue the service, you will need to do more than simply send the item back to the company. In order for your service to be canceled, it is essential that you contact the customer service telephone number listed on your receipt and speak with a representative. All wireless device returns and exchanges are subject to restocking fees with amounts depending on the specific device.

Merchandise that is returned to Verizon must be in undamaged condition and be accompanied by the original receipt. It is also important that you pack the merchandise in its original shipping container. refunds will only be given to those whose names appear on the original receipt. Merchandise that you have purchased from specific Verizon stores can only be returned to that store only.