Ulta Returns and Refunds

Please find details regarding the return and refund policies for Ulta below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Ulta so others can benefit from what
you learned.

ULTA allows returns for customers that aren’t satisfied with a product. Returns can be done by sending back the product to the Ulta.com Returns Center, or a local ULTA store.

Customers who wish to return a product to ULTA for a full refund must do so within 60 days of the order being processed. Products returned after 60 days will be refunded as an eGift Card or ULTA Gift Card. Any free product or gift received with the main order must also be returned to receive a full refund within 60 days. Otherwise, an eGift Card or ULTA Gift Card will be issued instead.

Original shipping charges will not be refunded, except in case of an error by ULTA or a defective product. The order’s email confirmation, all original packaging materials and packing slip must be shipped back with the item being returned.

A return label is included with every ULTA order, which must be applied to the outside of the shipping box. Some items, which are considered Hazardous Materials (HAZMAT), such as hairspray or nail polish that contains flammable materials must be returned through ground shipping only.

Refunds will be issued within 30 days of your item being processed and received by ULTA.

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