T-Mobile customer service

T-Mobile is a provider of wireless phone service in 12 countries including Europe and the United States. T-Mobile is a German-owned communications company. T-Mobile’s customer service is offered by toll-free phone or by text short codes such as #BAL# for balance inquiries or #MIN# for minutes usage.

Phone: 800-937-8997

  • How to reach a live person:

    • Speak “English”
      Speak “representative” at next prompt
  • Hours of Operation:

    • Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
  • Email:

    • [email protected]
  • Customer service link:

  • Main Company URL:

  • Description:

    • Their web site says you can dial “611” without charge if you are already a T-Mobile customer.

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