Staples Returns and Refunds

Please find details regarding the return and refund policies for Staples below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Staples so others can benefit from what
you learned.

Staples will take returns for any reason. There is different policies for returning different types of products. Office supplies, unopened software boxes, and unopened and unexpired ink and toner cartridges may be returned regardless of when the purchase was made. Opened software boxes may be exchanged for the same product. Downloadable software is non-refundable. Technology and business machines, as well as furniture, may only be returned 14 days after the date on the receipt. Prepaid cards and gift cards are non-refundable. If the customer has the receipt, refunds will be made in cash if the purchase was made with cash, check, or debit card. Purchases of over $500 will be refunded in the form of a corporate check. If the customer also has the debit card and PIN number used for purchase, the refund may be credited to the debit card account. If the purchase was made with a credit card, the refund will be credited to the credit card account. Returns without a receipt will only be refunded for store credit.

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