Square Enix customer service

Contact information related to Square Enix customer service, customer support and technical support can be found below. Please feel free to update any of the Square Enix customer support information we have to make sure our site is kept as current as possible.

Phone: 858-790-7529

  • How to reach a live person:

    • Wait for initial message to complete and the main menu will begin.

      Press 3

  • Hours of Operation:

    • Mon-Fri: 9am-6pm PST
  • Email:

  • Customer service link:

  • Main Company URL:

  • Description:

    • This is customer support for Play Online and Final Fantasy XI / XIV. You have to contact them if you need to retrieve your Play Online or Square Enix ID — there’s no automated process. They also have live chat and email-based support that is open during the same hours, accessible from their support pages.

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