Sony Returns and Refunds

Please find details regarding the return and refund policies for Sony below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Sony so others can benefit from what
you learned.

Sony allows for the return of audio visual and computer products within 30 days of sale. Other items that may be returned are notebook computers, desktop computers, digital cameras, camcorders, MP3 players, televisions and car audio equipment. Audio visual and computer products may be returned to any Sony online store or retail location. If a product was purchased with Sony points, then individuals may not return their products. A product that has been engraved may not be returned to Sony, but it is eligible for an exchange. To complete an exchange for engraved products, customers should contact 1-877-899-7669.

For customized computers, all sales are considered final. A defective customized computer may be returned or exchanged within 30 days of purchase. For PlayStation products, all sales are also considered final. Individuals may exchange defective products at SCEA Customer Service center.

To return a product that was purchased online, individuals can obtain a Return Merchandise Authorization Number. Once a customer receives this number, he or she has 14 days to return the product. The number will expire within 14 days, so a person should try to return the product in a timely fashion. A product must be returned unopened or in its original packaging.

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