Shutterfly recommends that you contact them before returning any merchandise, as there might be other options to solve any problem that you might be having with it. You can return merchandise by printing out and completing the return form on their website to obtain a refund. Additional instructions, including the return address, are provided on this form. Shutterfly reserves the right to issue a store credit if the items were returned after 60 days following the delivery date.

If there is an issue with content, such as a problem with the image, you may contact Shutterfly’s customer service to receive a product credit allowing you to place a new order. If merchandise is found to be defective on arrival or has suffered damage during shipping, your order may be reprinted and shipped again at no additional charge. Shutterfly may ask that you return the part of the order that was defective for inspection if the merchandise has defects or an error was made on their part. The original shipping charges for your order will be refunded if you return the entire order or if there was any error on Shutterfly’s part. Refunds may take up to four weeks to be processed after you send back the items.