Shopko Returns and Refunds

Please find details regarding the return and refund policies for Shopko below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Shopko so others can benefit from what
you learned.

Returning Purchases

Shopko is happy to refund the merchandise value of your order in the same manner in which you paid. The value of credit card purchases will be credited back to your card. Items returned by mail that were purchased online as a gift will be credited via the original payment method.

Refunds will be granted only to verifiable purchases. Returns must meet Shopko’s standards and guidelines before being accepted. Please contact our customer service team for guidance prior to returning items worth over $150.

You can ensure that your return is properly credited by including the correct packing slip that contains the item(s) you wish to return and using the proper return address listed on the packing slip.

In store Purchases

Returns on items purchased in any Shopko outlet will be refunded in the manner in which you paid. Customers will be granted a store credit for gift purchases. If you purchased items with a credit card, please have it on hand when presenting your return.

Please note that returns must be presented to the same outlet in which they were purchased, i.e., items purchased at a Shopko Hometown must be returned to a Shopko Hometown store.

Shopko will attempt to assist customers who do not have a receipt on hand when returning merchandise. However, Shopko may refuse returns that do not adhere to our standards and guidelines and/or cannot be verified.

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