Sephora Returns and Refunds

Please find details regarding the return and refund policies for Sephora below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Sephora so others can benefit from what
you learned.

Items purchased or received as a gift from may be returned. Return shipping is free by using the Merchandise Return label, which is included with every online order. Original shipping charges are non refundable, except if the item is being returned due to an error made by Sephora.

Items that were returned through the mail within 60 days of purchase will be refunded in full to the original credit card used to place the order. Items received 61 to 90 days after the purchase date will be refunded in the form of an online store credit. Items that were paid for using an online store credit, eGift Certificate or Sephora Gift Card can only be refunded through an online store credit. Sephora does not allow returns for items purchased over 90 days ago. Exchanges by mail are not available.

Printable return labels are available for free on the Sephora website. It can take a maximum of 30 days to process your return. Items purchased on can be returned to any free standing Sephora store. You will need to bring the credit card used to purchase the item, plus the order summary and return form with you.

Gift returns can be arranged by calling 1-877-SEPHORA and will be refunded in the form of an online store credit. Orders placed on can be returned for a full refund within 60 days. From 61 to 90 days, refunds will be issued as an online store credit, redeemable by calling 1-877-SEPHORA.

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