Ross Returns and Refunds

Please find details regarding the return and refund policies for Ross below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Ross so others can benefit from what
you learned.

Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund.

The refund verification system will accept a limited amount of refunds for merchandise that is not accompanied by a receipt, but those refunds will only be issued in the form of store credit. The same thing applies to items that have a receipt that is older than 30 days.

Items that have been used, worn, washed or damaged in any way will not be eligible for a refund or an exchange. If items have been paid for with a check, Ross requires that the consumer wait five days for the check to clear before a refund will be issued.

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