Please find details regarding the return and refund policies for Radio Shack below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Radio Shack so others can benefit from what
Radio Shack customers who need to return merchandise can easily locate the nearest retail outlet by using the store locator on the company’s website. Consumers who have purchased products online should look at their packing slips for specific instructions concerning returns. The original packing slip should be included with the returned merchandise. Items need to be in good condition, in the original packaging, with applicable paperwork and all parts and accessories included in order for a refund or exchange to be issued. Packages can be taken to any Radio Shack retail store where an associate will issue a refund credit. It can take up to 15 days for the credit to appear on the consumer’s credit card. The original shipping costs will not be included in the refund.
Certain items that were purchased from Radio Shack’s online cannot be returned for a refund or exchange to the retailer’s brick-and-mortar stores. Retail store merchandise cannot be returned to Radio Shack’s online store.