Please find details regarding the return and refund policies for Pottery Barn below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Pottery Barn so others can benefit from what
Pottery Barn asks that you carefully inspect your order upon receipt. Contact them immediately to report any damage. Pottery Barn will replace the damaged item(s) as quickly as possible. If you are not delighted with your purchase regardless of cause, you may return Quick Ship upholstery items within seven days and all other items within 30 days for a full refund of the merchandise value.
Unfortunately, Pottery Barn cannot accept returns on personalized items, special-orders, or monogrammed products, nor upon items damaged by normal wear. Final-sale items cannot be returned.
Pottery Barn will happily refund or exchange merchandise purchased through our registry within 90 days of your event or purchase (whichever is later).
For returns of Merchandise Credit Cards in excess of $10,000, Pottery Barn will immediately issue $10,000 in Merchandise Credit Cards, and quickly send additional card(s) for the remaining amount.
Pottery Barn’s easy-to-follow procedures for returning items via mail can be obtained through Customer Service.