Petsmart Returns and Refunds

Please find details regarding the return and refund policies for Petsmart below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Petsmart so others can benefit from what
you learned.

PetSmart makes returns easy. If the product was purchased online, it can be returned the same way, by attaching the return shipping label and dropping it in the mail. Please use a trackable shipping method, and return the product with the orignial packaging. Online items can also be returned in any store. Simply bring the product and receipt or invoice and PetSmart will load the purchase price onto the credit card originally used to pay for the purchase or on a PetSmart merchandise card.

Purchases made in the store are returned in a similar way. If the purchase was made within the last 60 days, the purchase price is refunded back to the original credit card. Cash refunds are given in the case of cash or debit card purchases. Purchases made by check are refunded with cash as long as the check was written at least 10 days prior, otherwise a merchandise card is provided. For returns more than 60 days after the date of purchase, or if the receipt is unavailable, bring valid identification to complete the return, which will be refunded with a merchandise gift card.

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