PETCO Returns and Refunds

Please find details regarding the return and refund policies for PETCO below. We encourage you to leave a
comment regarding your experience requesting a return or refund from PETCO so others can benefit from what
you learned.

Customers can return items in stores or via mail that were purchased online at All returns must be made within 45 days of purchase to receive a refund in the form of the original payment method. Any returns after the 45 day window will result in the issuance of an online gift certificate for Orders placed through third parties or paid for with Bill Me Later or PayPal will be refunded for a store credit. When items are returned to the store, a customer needs to go online and print a “returns to store receipt” to take to the store.

Customers also have the option to return items by mail. The packing slip should be included along with the reason for the return. If an item was shipped incorrectly, damaged, or defective in any way, Petco will cover the shipping costs for customers. Otherwise, the customer is responsible for the shipping costs.

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