Please find details regarding the return and refund policies for Party City below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Party City so others can benefit from what
Please return your item unopened and in good condition along with the shipping receipt for it within 30 days of your purchase. Party City does not refund shipping and handling fees or taxes. All returns are credited based on the form of payment that was made at the time of the purchase. Christmas, Easter and Thanksgiving items may be returned up to 7 days prior to the date of the holiday. Items that cannot be returned include cosmetics; custom and personalized items; helium tank tops; hosiery; perishables; bulk products; special order items; undergarments; and wigs. Items cannot be returned without a Return Authorization Number which can be found on the Party City web site. Please write your Return Authorization Number on the outside of the package and include your packing slip.