Please find details regarding the return and refund policies for Old Navy below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Old Navy so others can benefit from what
Old Navy accepts items for return or exchange within 45 days of purchase. The return or exchange may be denied if the item has been washed or worn, and a packing slip or receipt is required. Those who are returning items bought online can print out a shipping label on the retailer’s website, and items should be packed in the same box that they were sent in. If the customer doesn’t have the original receipt but the tags are still on the item, the customer may be able to return the item for store credit.
Clothing and other items from Old Navy’s Final Sale rack are not eligible for returns or exchanges because the Final Sale rack offers significant discounts on merchandise.