OfficeMax Returns and Refunds

Please find details regarding the return and refund policies for OfficeMax below. We encourage you to leave a
comment regarding your experience requesting a return or refund from OfficeMax so others can benefit from what
you learned.

General Office Supplies

Office supplies can be returned within 30 days after the date of original purchase. They may also be exchanged for an identical item, regardless of when the purchase was made. Items returned without a receipt or packing list will be refunded as a merchandise credit, based on the lowest sales price during the last 60 days.

Printer Ink and Toner

Ink and toner products may be returned, provided they are unopened and accompanied by their original sales receipt within 30 days. Opened ink and toner products or items returned without a receipt can be exchanged only for the same item or returned for a merchandise credit.

Prepaid Cards

Prepaid card products, such as phone cards and OfficeMax gift cards are non refundable.

Software Products

Software may be returned in its original unopened packaging within 14 days of purchase. Opened software purchases may only be returned for an identical item.

Technology Items

OfficeMax accepts the return of technology products, provided they are in their original and unopened packaging within 14 days. Opened technology items returned within 14 days are subject to a 15% restocking fee. Defective items may be exchanged for the same item within 14 days of purchase.

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