North Face Returns and Refunds

Please find details regarding the return and refund policies for North Face below. We encourage you to leave a
comment regarding your experience requesting a return or refund from North Face so others can benefit from what
you learned.

The North Face stands behind the quality of its merchandise. If you’re unsatisfied, you may return your merchandise in person or go to to get a refund within a year of your purchase. You must include the receipt that accompanies the merchandise you bought.

Making your return by mail
Please include your packing slip in order to expedite your return. $7.00 will be deducted from the amount credited to your account to cover shipping costs. If you are missing the original packing slip, please use FedEx or UPS to send your item back in order to ensure that North Face can guarantee receipt of your package.

Returns FAQ

When Will I Get Credit for My Return?
The North Face generally processes returns within three business days.

Can I Return Items Online that I Bought In The North Face® Retail Store?
No. Any item you purchased at a The North Face® store must be returned in person.

How Can I Return an Item Using PayPal?
You must return it online in order to receive credit to your PayPal account.

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