Neiman Marcus Returns and Refunds

Please find details regarding the return and refund policies for Neiman Marcus below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Neiman Marcus so others can benefit from what
you learned.

Returning Neiman Marcus purchases made at their retail stores or through their the book catalog is easy and convenient. If dissatisfied with a purchase, simply return any item obtained at a Neiman Marcus store to any Neiman Marcus store. Jewelry and several brands of watches must be returned prior to 60 days.

Gifts can be returned to Neiman Marcus for merchandise credit. This credit can be spent at Neiman Marcus, Horchow, or Bergdorf Goodman stores. The credit will be accepted at their retail stores and online. If the gift is worth more than $2,000, Neiman Marcus will issue a check in that amount to the returner.

Merchandise purchased through the book can be returned to the store for full credit. The merchandise must be in the same condition by which it was sent to the purchaser. If returning the book via the postal service, simply fill out the back of the packing slip and enclose it with the return.

If returning a the book cosmetic or fragrance purchase, the merchandise must be in its original condition and not have been opened. Neiman Marcus will not accept attempted returns of perishable foods or personalized items, such as merchandise that has been monogrammed.

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