Michaels accepts returns from customers who possess valid photo identification cards. All return activity is tracked by the company, and Michaels often limits the number of returns and exchanges one customer may utilize. Customers may return items that are unused and in their original packaging if they have a receipt. The purchase may not have been made more than two months prior to the exchange or return. Upon accepting the return, Michaels will credit the original method of payment with the refund amount.

If the customer does not have a valid receipt, Michaels will give the customer a refund at the lowest price of the item within the last three months. When it comes to items that have been opened, electronic items are returnable if they are still in new condition.

There are some items that Michaels does not accept in returns, including gift cards and items that have been used. Seasonal items and custom floral arrangements are not refunded without a receipt.