Mary Kay Returns and Refunds

Please find details regarding the return and refund policies for Mary Kay below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Mary Kay so others can benefit from what
you learned.

The Mary Kay Guarantee

Every product that is sold by a Mary Kay Independent Consultant comes with the Mary Kay guarantee. Each customer is offered 100 percent satisfaction. Mary Kay has high standards for all products and places a strong emphasis on customers satisfaction. The product relationship and gap research found the following information from their customer satisfaction survey:

  • Customers of Mary Kay are 100 percent satisfied with their products
  • Nine out of ten customers are satisfied with Mary Kay products and are loyal to the brand
  • 90 percent of Mary Kay costumers feel the products offer a good price for the quality

Customer Satisfaction Department

If a current Mary Kay Independent Beauty Consultant is no longer active in her Mary Kay business or if she can not be reached, all customers have the option of contacting the customer satisfaction department at 800-MARY KAY. Each customer will be served through this department. A product will be replaced if a customer is not 100 percent satisfied. There is a refund policy that does require a proof of purchase. A full purchase price will be refunded without charge per customer request.

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