Please find details regarding the return and refund policies for Macy’s below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Macy’s so others can benefit from what
you learned.
To return your item by mail, please follow the steps below:
- Complete your return form.
- Carefully wrap up your merchandise in the package.
- Include the invoice/packing slip and the prepaid return shipping label.
- Return your item via the United States Postal Service or UPS.
- Please provide your email address to help speed up your return.
To return your item in person, please do the following:
- Bring in the merchandise you bought along with the accompanying invoice to a Store Sales Associate.
*Macy’s does not pay customers’ return shipping fees. Preference returns are returns that do not include damaged or defective merchandise.