Macy’s Returns and Refunds

Please find details regarding the return and refund policies for Macy’s below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Macy’s so others can benefit from what
you learned.

To return your item by mail, please follow the steps below:

  • Complete your return form.
  • Carefully wrap up your merchandise in the package.
  • Include the invoice/packing slip and the prepaid return shipping label.
  • Return your item via the United States Postal Service or UPS.
  • Please provide your email address to help speed up your return.

To return your item in person, please do the following:

  • Bring in the merchandise you bought along with the accompanying invoice to a Store Sales Associate.

*Macy’s does not pay customers’ return shipping fees. Preference returns are returns that do not include damaged or defective merchandise.

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