Please find details regarding the return and refund policies for Lord and Taylor below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Lord and Taylor so others can benefit from what
Returning Merchandise Purchased At A Lord & Taylor Stores
In order to accept a return or to exchange an item, the purchase will need to verified. This can easily be done by bringing in the original receipt with the merchandise.
A store credit will be issued in about 10 days if the purchase was made with a check.
A credit to your Lord & Taylor credit account or a store credit will be given if the merchandise is returned with a gift receipt.
For those items without a receipt or returned after 90 days of purchase, a credit of the lowest selling price to your Lord & Taylor credit account or a store credit will be issued. Lord & Taylor does reserve the right to not accept a return and an I.D. may be required for certain returns.
If an item that was paid for with cash is returned within 90 days of purchase, a cash refund will be given.
A price adjustment will be made for items that are permanently marked down to a lower price within 7 days of purchase of the item. There will be no price adjustments made if the price reduction is only temporary.
If you would like to return merchandise by mail. Use a shipping carrier that is documented and mail the merchandise to:
Lord & Taylor
424 5th Avenue
New York, New York 10018
Make sure that the original receipt is included in the shipment. Write down the shipment’s tracking number so that you have it for your records. Any merchandise that is returned after 90 days from the purchase date will be credited on your Lord & Taylor credit account or a gift card will be issued. The amount refunded will be the lowest sale price within that period of time.