Lord & Taylor will offer an exchange or credit for the merchandise if it’s returned in a timely manner as long as it is not worn or laundered and is still in salable condition. The merchandise should still be in it’s original packaging with the tags still on it. Lord & Taylor can not offer an exchange or credit of items that have been altered, are personalized or are of gourmet in nature. Items cannot be accepted for a return if they have been used unless the item has been deemed as defective. Items bought at a clearance center or outlet locations cannot be returned.

Returning Merchandise Purchased At A Lord & Taylor Stores

In order to accept a return or to exchange an item, the purchase will need to verified. This can easily be done by bringing in the original receipt with the merchandise.

A store credit will be issued in about 10 days if the purchase was made with a check.

A credit to your Lord & Taylor credit account or a store credit will be given if the merchandise is returned with a gift receipt.

For those items without a receipt or returned after 90 days of purchase, a credit of the lowest selling price to your Lord & Taylor credit account or a store credit will be issued. Lord & Taylor does reserve the right to not accept a return and an I.D. may be required for certain returns.

If an item that was paid for with cash is returned within 90 days of purchase, a cash refund will be given.

A price adjustment will be made for items that are permanently marked down to a lower price within 7 days of purchase of the item. There will be no price adjustments made if the price reduction is only temporary.

If you would like to return merchandise by mail. Use a shipping carrier that is documented and mail the merchandise to:

Lord & Taylor
Attn: Returns
424 5th Avenue
New York, New York 10018

Make sure that the original receipt is included in the shipment. Write down the shipment’s tracking number so that you have it for your records. Any merchandise that is returned after 90 days from the purchase date will be credited on your Lord & Taylor credit account or a gift card will be issued. The amount refunded will be the lowest sale price within that period of time.