Lane Bryant Returns and Refunds

Please find details regarding the return and refund policies for Lane Bryant below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Lane Bryant so others can benefit from what
you learned.

Returns of undamaged items purchased from the online Lane Bryant, Lane Bryant Outlet or Cacique stores can be made in person at any Lane Bryant store. Refunds are issued to the credit card used to make the purchase. Simply bring the packing slip, your credit card, and your unwanted item for a quick return.

For multiple-item discounts (such as buy one get one free), you will receive a refund equal to the pre-discount price minus a portion of the discount you received.

For Paypal purchases, returns and exchanges cannot be made in-store. Please follow the instructions for returns via return shipment and allow 14 days for processing.

Items purchased from Lane Bryant retail partners must be returned directly to the store you made the purchase from. Please follow the specific instructions for each store’s return policy in the FAQ section.


The shipping and handling charges listed on the packing slip will not be included in your refund.

If you have misplaced your packing slip, simply log in to the online store and reprint it from the order status page. If you arrive with no packing slip, you will receive a refund equal to the item’s lowest selling price.

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