JCPenney makes returning or exchanging purchases simple, easy and convenient. If you need to return or exchange an item, the process is as simple as driving to the nearest JCPenney store or mailing the items to one of three JCPenney facilities; if you need to return a large purchase, call customer service to schedule a pick-up.

Items are eligible for return with or without a receipt. If you return an item with a purchase receipt, you may exchange the item or get a full refund for the purchase price. The refund will be issued to the original form of payment. When returning items with a gift receipt, they may be exchanged or refunded in the amount of the purchase price on the gift receipt. The refund will be credited to a gift card. Gift cards will be issued or exchanges will be given at the existing price for all items returned without a receipt. In addition, JCPenney requires a valid photo identification for all items returned or exchanged without a receipt.

Gift cards are the only items that are ineligible for refund, exchange or cash redemption. With JCPenney’s hassle-free returns, you never have to keep unwanted merchandise.