Please find details regarding the return and refund policies for JCPenney below. We encourage you to leave a
comment regarding your experience requesting a return or refund from JCPenney so others can benefit from what
Items are eligible for return with or without a receipt. If you return an item with a purchase receipt, you may exchange the item or get a full refund for the purchase price. The refund will be issued to the original form of payment. When returning items with a gift receipt, they may be exchanged or refunded in the amount of the purchase price on the gift receipt. The refund will be credited to a gift card. Gift cards will be issued or exchanges will be given at the existing price for all items returned without a receipt. In addition, JCPenney requires a valid photo identification for all items returned or exchanged without a receipt.
Gift cards are the only items that are ineligible for refund, exchange or cash redemption. With JCPenney’s hassle-free returns, you never have to keep unwanted merchandise.