HP Returns and Refunds

Please find details regarding the return and refund policies for HP below. We encourage you to leave a
comment regarding your experience requesting a return or refund from HP so others can benefit from what
you learned.

Goods purchased from the HP Home & Home Office Store can be returned or exchanged within 21 days after they’ve been delivered. Restrictions may apply to certain products, such as printer ink cartridges or software. Gift cards are non refundable, except where this is prohibited by law.

Shipping and handling charges are non refundable. If applicable, tax will be refunded when a return has been processed. If you return products from an order of several items, the remaining amount that you spent may no longer qualify for promotions or discounts that you may have benefited from. If this happens, the value of the discount will be removed from the amount of the refund.

To request a refund or exchange, it is necessary to obtain an RMA (Returned Merchandise Authorization). This can be obtained by contacting HP via chat, email or by calling 1-888-650-1544. A return label will be provided when the RMA is issued. No products may be returned to HP without obtaining an RMA first.

Credits for items that were returned will be applied to the method of payment used in the purchase. It may take 5 to 7 business days before refunds appear on your credit card statement.

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