Groupon Returns and Refunds

Please find details regarding the return and refund policies for Groupon below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Groupon so others can benefit from what
you learned.

Groupon works hard to ensure that you’re satisfied with your purchases on Groupon. The Groupon Promise guarantees that businesses offer legitimate and quality service to their customers.

Groupon strives to work with businesses who value your experiences as much as they do. But sometimes, they don’t always catch the ones who don’t. If you’re unhappy with the service you received from a Groupon, a Getaways trip, or a Groupon Live event, before the voucher expiration dates, tell them about it! They will do what they can to make it up to you or provide a refund.

Groupon also promises to refund a voucher if the location goes out of business, an event gets postponed or canceled, or for whatever reason a business won’t accept your unredeemed voucher. The following refund policies also apply:

Local:

Within a week (7 days) of purchase, any unredeemed voucher can be returned. After that first week, Groupon is unable to offer a refund. But keep in mind that you can always use your voucher for the face value, even after the promotional value expires.

Getaways:

Getaways often have restrictions on when you can stay and by when you need to book the vacation. In the event that you can’t take a trip during those dates, Groupon offers a refund on any unredeemed Getaways voucher up until the date restrictions. After that, you can still use the paid value of the voucher, but Groupon won’t be able to refund it.

Goods:

Certain restrictions apply for Groupon Goods, but as long as the fine print coincides with Groupon’s policy, you can return most goods within two weeks (14 days) of purchase, no-charge. If an item arrives broken, damaged, or missing pieces, let Groupon know, and they’ll tale care of it.

GrouponLive:

Unfortunately, events purchased through GrouponLive are nonrefundable after the date of purchase. However, if an event is postponed or canceled, they’ll be happy to let you know and provide you with a refund.

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