Greyhound Returns and Refunds

Please find details regarding the return and refund policies for Greyhound below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Greyhound so others can benefit from what
you learned.

Not every ticket purchased from Greyhound is 100 percent refundable. Non refundable fares are frequently substantially less expensive than fares that are refundable. Even though non refundable fares can’t be returned for their cash value, it is possible to exchange them for another ticket on the same route at a later date provided available room exists at that time. Consumers must pay a 20 percent cancellation fee on fares that are refunded.

Greyhound passengers need to be particularly careful not to lose their tickets after they buy them because the company is not able to issue refunds for tickets that have been lost, stolen or destroyed. Refunds for discounts are also not possible, so if a traveler is a senior citizen, for instance, he or she needs to request a senior discount at time of purchase.

Refunds are issued for unrestricted tickets for up to one year after purchase. It also may be possible to exchange a ticket for a different travel date.

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