Google Returns and Refunds

Please find details regarding the return and refund policies for Google below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Google so others can benefit from what
you learned.

Google’s return policy maintains that individuals can return a device within 15 days of purchase. To return a product, customers should contact the Google Play Support team to receive an authorization to proceed with the return. Customers should be aware that they may be charged a restocking fee with the return of a product.

As soon as Google receives a product that has been returned, then it will provide a refund into a Google Wallet account. The amount that will be refunded will include the full cost of the product, along with any fees for shipping and handling charges.

If a customer suspects that a device is defected, then he or she has up to 21 days to return the device to Google. Beyond this time period, Google retains the right to charge a Google Wallet account for the full amount of the device. Google may also decide to provide you with a replacement device, and Google retains the right to provide customers with a refurbished or brand new device.

Individuals must have a Google Wallet account in order to initiate transactions with Google, as well as receive refunds for any returns of products to Google. It is free to create a Google wallet account.

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