Goodwill Returns and Refunds

Please find details regarding the return and refund policies for Goodwill below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Goodwill so others can benefit from what
you learned.

Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. Please keep in mind that Goodwill is a non-profit organization. Goodwill works to provide employment opportunities and training to those who have difficulties finding work due to a disability, lack of education or lack of experience.

For those unsatisfied with their purchase, Goodwill offers the following guidelines:

  • In store credit will be issued for clothing within ten days of purchase with tags and original receipt.
  • All other items are sold as is.
  • Sale items are not returnable.
  • Price adjustments are not given.
  • Sale prices are in effect for the day of sale only.
  • Please have ID available when requesting in store credit.

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