Please find details regarding the return and refund policies for GameStop below. We encourage you to leave a
comment regarding your experience requesting a return or refund from GameStop so others can benefit from what
A pre-owned item can be returned for your money back within 7 days or an exchange of the same item within 30 days.
If a new item doesn’t meet your satisfaction, it can be returned in the original packaging (including any manuals, cables or accessories in working, sellable condition). GameStop reserves the right to refuse return on any opened or defective products. Defective products will be exchanged for a like item.
GameStop will not accept any returns on items that were purchased more than 30 days from receipt. Any item that has been opened, not in its original new condition and has been damaged or played with will also be refused.
If you need to return or exchange a product bought through gamestop.com, include everything in the packing list, the reason for the return and ship it to the address listed on the return label. Some items can be returned to the store but must include the original packing list and are subject to manager approval.