Please find details regarding the return and refund policies for Forever 21 below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Forever 21 so others can benefit from what
There are absolutely no refunds or exchanges given on items that are final sale. Final sale items include sale merchandise, jewelry, cosmetic items, gift cards, and online gift certificates.
All items that are not final sale are returnable in the event that they are returned with original tags still attached and unworn, and all swimwear must contain sanitary liners that are still in place. The customer must have original return form (and customs form, if arrived with package) available at the time of return.
Only online items returned by mail will be allowed refunds credit.
Please note that the shipping amount on items is not at all refundable, and that the customer must pay for return shipping.
If the customer wishes to return an online item(s) to a Forever 21 retail location (in the United States), they can do so at any Forever 21, Heritage 1981, XXI Forever, Reference or Gadzooks in the country. If returned to a store the customer will only receive store credit or an opportunity to exchange for another item. The customer must present the original invoice at the time of return.
Fill out the Return Form (return reason and number of items, and check off all items being returned). Place in the original box along with items being returned and any customs papers that may have come with the package, if any. Next, attach the return label to the box and send it to:
Attn.: Online Returns
1807 E. Olympic Blvd
Los Angeles, CA 90021
- Accounts should be credited within 2-3 weeks of the dates return items are shipped and 4-6 weeks for international addresses. Credit will show on account statement within 1-3 billing cycles, depending on the customer’s location.
- Returns made with payment of gift cards, store credit or e-gift certificates are allowed, but the customer must have the original card or certificate, in which payment was made in order to receive the credit.
- Packages that include the wrong items (not the same as the items on your invoice) or items that are defective are eligible for returns or exchanges (or store credit if returned in store), with the exception of returns from international addresses, the U.S. territories, and APO/FPO addresses. Items can be returned at Forever 21, Heritage 1981, XXI Forever, Reference or Gadzooks store in the U.S.
- If returned by mail, fill out return form with appropriate return code and description if defective. If you would like the same item that you originally ordered, write “Exchange” in the notes section (you will not have to pay for shipping of the item being sent back to you) and if the same item is not available, you will receive a credit in the same form of payment, in which you originally paid for the purchase. Please include both return form and return shipping receipt in box in order to be credited for the cost of return shipping.
Fed Ex Ground, UPS Ground and USPS Priority shipping costs will be created in full. If the customer pays for 3-day or a faster shipping service, they will only be credited for Ground shipping.
For International shipping, the full amount is refunded only if standard shipping method is used. If express, USPS First-Class Mail International amount will be credited to your account.
There are no exchanges on returns from U.S. territories (American Samoa, U.S. Virgin Islands, Puerto Rico, Palau, Guam, Marshall Islands, and Federated States of Micronesia.