Please find details regarding the return and refund policies for Fios below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Fios so others can benefit from what
you learned.
There is a return policy in place for valued customers. FiOS TV Equipment that is returned to Verizon must include the following:
- Explanation for the return; this includes the termination of the service, location and premises changes are included No damage can be done to the equipment. A reasonable amount of wear and tear is allowed in these terms. The customer is subject to a late fee if equipment is not returned within 30 days. The fee includes any damaged items.
- Equipment is not needed; This includes adding or changing service. There is a add/change process that is in place to handle equipment returns.
- Broken equipment; A replacement may be sent for equipment that is broken. The broken item must be returned to Verizon. The replacement is provided if items cannot be repaired.