Consumers who are not satisfied with merchandise they have purchased from Eureka have 45 days to request an exchange or a refund from the company. However, it’s important that customers contact the company prior to shipping items back so that they can be issued authorization for the return. Those requesting refunds or exchanges are required to pay the shipping and handling costs involved in sending the item back.

Typical processing time for returns and exchanges is about eight weeks. Merchandise that is sent to the company without prior authorization cannot be accepted. Customers are urged to contact Eureka’s customer service department with any questions.