Estee Lauder Returns and Refunds

Please find details regarding the return and refund policies for Estee Lauder below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Estee Lauder so others can benefit from what
you learned.

If you are unsatisfied with an item you bought on ESTEE LAUDER’s web site, please return it to ESTEE LAUDER for a refund or exchange. You can speed up the process by taking the following measures

  • Send in your item in the original package it came in with the Return Merchandise/ Exchange section on your invoice completed.
  • Save a copy of your completed invoice in case ESTEE LAUDER needs to see it again.
  • Use UPS or a reputable Parcel service to mail in your merchandise.
  • Please allow for a time period of 7 to 10 business days for your exchange or refund to be processed.
  • Please call 877-311-3883 or send an email to: [email protected] for any further assistance.
  • Please be ready to provide your email address and telephone number to the customer service department.
  • When you receive your package, please inspect it for possible damage.
  • Please do not discard any components of your package.

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