Epson Returns and Refunds

Please find details regarding the return and refund policies for Epson below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Epson so others can benefit from what
you learned.

Quality at Epson is highly guaranteed. Its products come with a 30 day return for exchange or credit policy. This applies to purchases that are made directly from Epson’s store and that do not satisfy the customer. However, there are special cases that are exempted from the policy.

One of them, is off course a case in which the returned goods are damaged or effective on the day they are returned. This is because such products cannot be restocked to be resold. There are also products which cannot enjoy the return policy. These include software downloads, opened items like software, closeout and refurbished products, projector lamp bulbs, paper or media packs, toner cartridges, cables and adapters.

Return instructions

For the policy to apply, the returned product should be new and in the original package that it was purchased in. All the accompaniment and accessories that it was purchased with should also be returned along with it. If the product is in any way damaged or incomplete, you will be liable to give Epson a 10% service charge that will be billed directly from your credit card.

To request for a return, you will need to have an authorization number and to follow the return instructions. There are two ways in which you can do this: You can either make a request online or call them from Monday to Friday between 6:00 am to 8:00 pm and on Saturday between 7:00 am and 4:00 pm.

A representative will give you instructions which you will be required to follow for a successful return. To ensure that the package is delivered safely, return it within 7 days to Epson facility in Indiana, through a prepaid method that is ensured and traceable. Epson will not be liable for any damaged or lost goods during the transit period.

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