DSW Returns and Refunds

Please find details regarding the return and refund policies for DSW below. We encourage you to leave a
comment regarding your experience requesting a return or refund from DSW so others can benefit from what
you learned.

DSW offers an easy return and exchange policy for customers that aren’t satisfied with their purchase. Products may be returned within 60 days of purchase to qualify for a full refund to the original method of payment used. Items must be returned unworn and be in their original packaging.

Luxe810 items, however, must be returned within 30 days of purchase. They must be accompanied by the original certification document and have the security tag still on. Luxe810 jewelry and watches require a return authorization code to be returned or exchanged. To obtain this code, you can call 1-866-379-7463.

You must fill out the return and exchange form found on the invoice and enclose the form with the item that you are returning. Processing the return may take up to 14 days and will be credited to the original payment method used. A shipping fee of $8.50 will be deducted from the refund amount.

Exchanges are treated like a return and a new order is issued. A credit will be applied for the item returned and a charge made for the item they are exchanged for. No shipping charges apply for exchanges.

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