Many products purchased from Dell via Internet, telephone or at a Dell Direct store are eligible for refunds or exchanges. However, consumers may be liable for a 15 percent restocking fee as well as any sales taxes that may apply unless the reason for the reason is a direct result of an error on Dell’s part.

The most important thing that consumers need to know about returning merchandise to Dell is that it is essential to contact a customer service representative before attempting to make the return or exchange the item. The representative will issue a Credit Return Authorization number; without this number, Dell will not accept merchandise for return.

Dell customers have 21 days to return or exchange most merchandise. Third party items, however, are subject to the return conditions of the specific companies that partner with Dell to sell them. Some non-Dell items may not be returned or exchanged at all.