CVS Returns and Refunds

Please find details regarding the return and refund policies for CVS below. We encourage you to leave a
comment regarding your experience requesting a return or refund from CVS so others can benefit from what
you learned.


Please contact the pharmacy department at our closest store location during store hours, or our customer service division, with prescription-related issues.

Please do not mail prescriptions.

Store Brand Products

All products have a money back guarantee.

Return any store brand product with the original receipt to a CVS store or contact the customer service division for shipping instructions.

Beauty Items

All beauty-related items also have a money back guarantee.

Return any beauty product with a original receipt to one of our stores or contact customer service.

All Other Nonprescription Products

CVS accepts the return of all other nonprescription items to our stores or via mail within 30 days of the purchase date printed on the original receipt.

Refunds of Opened Products

Customers can return any opened nonprescription store brand or beauty product. CVS will issue a full refund of the purchase price without asking questions about the reason for the return. All other nonprescription products must be unopened unless damaged or defective.

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