Please find details regarding the return and refund policies for Crate and Barrel below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Crate and Barrel so others can benefit from what
Items accompanied by their sales receipt will be refunded back to the original method of payment. Gift items accompanied by a receipt will be refunded through a Shop Card. Items that are not accompanied by their original sales receipt will be refunded by Shop Card.
If a furniture item has been damaged during transit, or if any manufacturing defect is discovered, a return or exchange must be requested within 7 days. If you are not satisfied with a furniture item for any reason, a return or exchange can be requested within 7 days of delivery. Crate and Barrel will arrange for the items to be picked up. Upon return, all furniture items will be inspected. Original shipping and handling charges are not refundable and the customer is responsible for any return shipping and pickup fees that may apply. For some items, a restocking or usage fee could be applicable.