Please find details regarding the return and refund policies for Chipotle below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Chipotle so others can benefit from what
Returns will not be accepted at any Chipotle restaurant locations. Chipotle is not responsible for any return freight expenses, nor is Chipotle liable for lost packages without proof of delivery to us. We will not accept for return Chipotle merchandise that was not purchased from the Chipotle Store, including promotional items or giveaways.
Chipotle will only accept items for return that have not been used, worn, washed or damaged. Returns must include all original packaging.
To initiate a return, submit a Support Request Form to our customer service team who, once the return is approved, will email you a Return Merchandise Authorization (RMA). This RMA must be included with your return shipment. Once your package is received by us, and assuming the conditions set forth above have been met, it will take two to four business days for us to issue a credit.