If there is anything wrong with a Carphone Warehouse product, then it can be brought into any Carphone Warehouse store with all of the accessories that it came with, its original packaging, and proof of purchase such as a receipt. The people at the store will try to fox it. If a fix proves to be impossible then they will decide whether a refund or an exchange is more appropriate.

Many phone problems can actually be fixed, however, by updating the software. Before bringing a phone in for service it is a good idea to look on the Carphone Warehouse website to see if a software update that can fix the problem is available for download. A phone call in the case of a broken television could also save a trip to the store, if the staff decides that it is better to have the television mailed in for an exchange or refund.

If the staff at Carphone Warehouse determine that a refund or exchange is in order, they will give you instructions for returning the item. If they make an offer involving mailing the item back, the same offer might not be available for returns conducted at the store.