Please find details regarding the return and refund policies for Brookstone below. We encourage you to leave a
comment regarding your experience requesting a return or refund from Brookstone so others can benefit from what
In order for your return to be processed, you must present your receipt and bring back your item the way it came when you bought it without it being opened within 60 days of your purchase – you have 90 days to bring back Tempur-Pedic items that are returnable. Please call the returns hotline to get important instructions before making your return. Brookstone will not reimburse any shipping fees you pay. Engraved and liquidation items cannot be returned – this policy also applies to Brookstone’s gift cards, massage chairs and any items heavier than 50 pounds. Many of the grooming items and others that are prepackaged cannot be returned once they are opened. Brookstone’s casino handles all returns for purchases made there. Brookstone is open from 8:00 AM to 10:00 PM central time Monday through Saturday and open from 9:30 AM to 7:00 PM central time on Sundays.